Refunds & Returns
At Vansmart, we strive to provide the best customer experience possible. We understand that sometimes you may need to return or exchange a product, and we are here to help.
Please review our Returns Policy below:
Change of Mind:
- If you have a change of mind about a purchase, we are happy to offer a refund or exchange within 30 days of the original purchase. The item must be in its original condition, including all packaging and tags. Please note that return shipping costs will be the responsibility of the customer, except in cases where the item received is faulty or incorrect.
Faulty or Damaged Products:
- If you receive a faulty or damaged product, please contact our customer support team within 14 days of receiving your order. We will arrange for a replacement, refund, or repair, as per your preference.
Excess Stock Buy Back:
- As an added benefit, Vansmart offers an "Excess Stock Buy Back" program. If you have purchased excess stock from us and wish to return it, we are committed to buying it back within a reasonable time frame, provided it is in a reusable condition. Our team will assess the items to ensure they meet the required standards for buy back. Please reach out to our customer support team for further assistance with the "Excess Stock Buy Back" program.
Please note the following general guidelines for all returns:
- All returns must be accompanied by a valid proof of purchase (receipt, order confirmation, or invoice).
- Refunds will be issued in the original payment method used for the purchase.
- Vansmart reserves the right to refuse returns if the product is not returned in its original condition or if the return is made after the specified timeframes mentioned above.
For any further questions or assistance regarding returns, please contact us.